Responsible Gaming at 999bs

Our Pledge

Our Commitment to Responsible Gaming

At 999bs, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that for the vast majority of our players, gambling is an enjoyable leisure activity. However, we also recognise that for a small number of individuals, gambling can become a source of harm. Our responsibility is to provide a safe environment, equip players with practical tools to manage their activity, and act quickly when something is not right.

999bs is committed to promoting the highest standards of player welfare across Bangladesh. Our responsible gaming framework includes deposit limits, session time-out options, permanent self-exclusion, and access to 24/7 customer support. We take a proactive approach — regularly reviewing player activity patterns and reaching out where our data suggests a player may benefit from support.

Player Tools

Responsible Gaming Tools Available to You

Every 999bs player has access to the following protective tools at any time. Contact our support team via live chat or email to activate any of these features on your account.

Financial Control

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. At 999bs, you can set a maximum BDT amount that can be deposited into your account over a chosen time period — daily, weekly, or monthly. Once you reach your limit, no further deposits will be accepted until the period resets.

Reducing a deposit limit takes effect immediately. Increasing a limit or removing one is subject to a mandatory cooling-off period before the change becomes active — this deliberate delay is designed to give you time to reconsider.

Take a Break

The Time-Out Feature

Sometimes a short break is all you need to regain perspective. The 999bs time-out feature lets you pause your account for a defined period — from as little as 24 hours to as long as 6 weeks. During a time-out, you will not be able to place bets, make deposits, or access most platform features. Your account will remain open solely for the purpose of processing any pending withdrawal.

Once a time-out is activated, it cannot be shortened or cancelled before the chosen period expires. When the time-out ends, you will receive a notification before your account is automatically reactivated, giving you a final opportunity to extend your break if you wish.

Serious Measures

Self-Exclusion: Closing Your Account Permanently

If you believe your gambling has become unmanageable or is causing harm to you or those around you, self-exclusion is the most serious tool available at 999bs. When you request self-exclusion, your account will be permanently closed and you will be blocked from opening a new account. 999bs will retain your details and use them to prevent re-registration.

Self-exclusion is designed to be difficult to reverse. Any request to lift a self-exclusion requires a formal written request, a mandatory reflection period, and a review by our responsible gaming team before any reinstatement can be considered. We take this process seriously because we believe that where a player has identified a problem, maintaining that barrier is in their best interest.

Know the Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is having a negative impact on your life or the lives of those around you.

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Neglecting work, studies, family, or social obligations because of time spent gambling.
• Feeling anxious, irritable, or restless when not gambling, or when trying to stop.
• Borrowing money or selling personal items to fund gambling activity.
• Hiding your gambling activity from family members or close friends.
• Using gambling as a way to escape stress, depression, loneliness, or other personal problems.

Age Policy

Age Verification and the 21+ Requirement

The 999bs platform is strictly for adults aged 21 and above. We enforce this age limit because we recognise that young people are more vulnerable to the potential harms of gambling. Every new account application is subject to an age verification check, and we reserve the right to request documentary proof of age at any point during a player's lifetime on the platform.

Where an account holder is found to be under 21, the account will be closed immediately, all pending withdrawals will be cancelled, and the matter may be escalated in accordance with applicable law. Where a player under 21 has made deposits, 999bs will handle the situation in accordance with our legal obligations and the individual circumstances involved.

Play Smart

Tips for Staying in Control

Whether you are a regular player or just getting started, the following practical tips will help you keep your gambling enjoyable and within healthy boundaries at 999bs.

Need Help?

Contact 999bs Support

If gambling is causing you stress, financial difficulty, or relationship problems, please do not wait. Our support team is available 24/7 to listen without judgement and to help you access the right tools for your situation.

If you feel you need professional counselling beyond what our support team can provide, we encourage you to reach out to a qualified mental health professional or a dedicated gambling support service in your area. Taking that step is a sign of strength, not weakness.