Privacy Policy — 999bs

Introduction

This Privacy Policy ("Policy") describes how 999bs ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use the 999bs platform at 999bs.bio, including all associated mobile-optimised pages and related services (collectively, the "Platform"). This Policy forms part of the overall Terms and Conditions governing your use of the Platform. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

We are committed to handling your personal information with care, transparency, and in a manner consistent with applicable data protection principles. This Policy applies to all Users of the Platform regardless of their location, and covers personal information collected through the Platform's website, mobile interface, customer support channels, and any promotional activity conducted by 999bs.

Information We Collect

999bs collects personal information that you provide directly to us, as well as information collected automatically when you use the Platform. The categories of information we collect include the following.

• Registration data: mobile number, username, date of birth, and country of residence provided when you create an account. Where KYC verification is required, we may also collect a copy of a government-issued identity document and a selfie or photo for identity verification purposes.
• Financial data: deposit and withdrawal transaction records, including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts in BDT, transaction timestamps, and status. We do not store full payment card numbers on our servers; card data is processed by our payment partners.
• Gaming activity data: records of bets placed, games played, session durations, wager amounts, win and loss outcomes, and bonus usage. This data is retained for operational, auditing, and responsible gaming purposes.
• Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and session identifiers. This information is collected automatically when you visit the Platform.
• Communications data: records of messages sent to 999bs customer support, including live chat transcripts and email correspondence. This data is retained for quality assurance, dispute resolution, and training purposes.
• Marketing preferences: records of promotional communications you have opted into or out of, including preferences regarding bonus notifications and special offers.

We collect only the minimum personal information necessary to provide our services, verify your identity, comply with legal obligations, and operate the Platform responsibly. We do not collect sensitive personal information (such as biometric data, health data, or religious affiliation) unless it is directly provided by you as part of a mandatory KYC document submission.

How We Use Your Information

999bs processes your personal information for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The principal uses of your personal information are as follows.

• Account management: to create and maintain your 999bs account, verify your identity, process your registration, and provide you with access to the Platform's full range of services including live casino, cricket betting, and slots.
• Transaction processing: to process deposits in BDT via bKash, Nagad, Rocket, and other supported payment methods, and to process withdrawal requests to your nominated payment account.
• Legal compliance: to conduct KYC identity verification, fulfil anti-money-laundering (AML) obligations, comply with age verification requirements (21+), respond to lawful requests from regulatory or law enforcement authorities, and maintain required records.
• Responsible gaming: to monitor gameplay patterns and identify potential indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to contact Users who may benefit from responsible gaming support.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance through live chat and email support channels.
• Marketing and promotions: where you have opted in to receive promotional communications, to send you information about bonuses, special offers, seasonal promotions (e.g. Eid, Pohela Boishakh), and Platform updates. You may withdraw your marketing consent at any time by contacting support.

Legal Basis for Processing

999bs processes your personal information on one or more of the following legal bases, depending on the specific purpose of the processing activity.

• Contractual necessity: processing your registration data, financial data, and gaming activity data is necessary to provide you with the services you have requested under our Terms and Conditions.
• Legal obligation: processing for KYC, AML compliance, age verification, and record-keeping is required by applicable legal and regulatory frameworks. 999bs must comply with these obligations regardless of User consent.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of 999bs's legitimate interest in operating a secure and fair platform, where such interests are not overridden by your fundamental rights.
• Consent: where 999bs relies on your consent for processing (e.g. sending you promotional emails), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

Sharing of Your Information

999bs does not sell, rent, or trade your personal information to or with any third party. We share personal information only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment service providers: transaction data is shared with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card processors) strictly to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to handle your data securely and use it only for payment processing purposes.
• Game content providers: certain game platform data (such as session identifiers and bet results) is exchanged with our game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to operate the games correctly and settle results. These providers receive only the data required to operate their specific game services.
• Fraud prevention and security partners: certain device and technical data may be shared with fraud detection and cybersecurity services to identify and prevent unauthorised access, fraudulent transactions, and abuse of the Platform.
• Legal and regulatory authorities: where 999bs is required by applicable law, court order, or regulatory authority to disclose personal information, we will comply with such requirements. We will notify you of such disclosure where we are legally permitted to do so.

Cookies and Tracking Technologies

The 999bs Platform uses cookies and similar tracking technologies to operate essential platform functions, remember your preferences, and analyse usage patterns. The following types of cookies may be set when you use the Platform.

• Essential cookies: strictly necessary for the Platform to function, including session management, authentication, and security tokens. These cookies cannot be disabled without affecting your ability to use the Platform.
• Functional cookies: used to remember your language preference, display settings, and other personalisation choices so that you do not need to re-enter them each time you visit.
• Analytics cookies: used to collect anonymised information about how Users interact with the Platform, including pages visited, time spent, and navigation paths. This information is used to improve Platform performance and User experience.
• Security cookies: used to detect and prevent fraudulent login attempts, identify unusual session behaviour, and protect User accounts from unauthorised access.

Most mobile browsers allow you to control cookies through your browser or device settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the Platform. 999bs does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

999bs retains personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods applicable to different categories of personal information are as follows: account and registration data is retained for the duration of your account and for a minimum period of five (5) years following account closure; financial transaction data is retained for a minimum of five (5) years from the date of the transaction to satisfy financial record-keeping requirements; KYC identity documents are retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later; gaming activity logs are retained for a minimum of three (3) years; and customer support communications are retained for two (2) years.

When personal information is no longer required, 999bs will securely delete or anonymise it in a manner that prevents reconstruction or identification. Where complete deletion is not immediately possible due to technical constraints, the information will be isolated and protected from further processing until deletion can be completed.

Data Security

999bs implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following measures.

• SSL/TLS encryption: all data transmitted between your device and the 999bs Platform is encrypted using industry-standard SSL/TLS protocols, protecting your information from interception in transit.
• Access controls: access to personal data within 999bs systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular security awareness training.
• Secure data storage: personal data is stored on servers with physical and logical security controls, including firewalls, intrusion detection systems, and regular security audits.
• Incident response: 999bs maintains an incident response plan for data security breaches. In the event of a breach that is likely to result in a risk to your rights and freedoms, 999bs will notify affected Users without undue delay and take immediate steps to contain and remediate the breach.

While 999bs takes all reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying 999bs immediately if you suspect any unauthorised access to your account.

Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal information that 999bs holds about you. To exercise any of these rights, please contact 999bs support using the contact details provided at the end of this Policy.

• Right of access: you have the right to request a copy of the personal information that 999bs holds about you, together with information about how it is being used.
• Right to rectification: if any personal information that 999bs holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: in certain circumstances, you have the right to request that 999bs delete the personal information it holds about you. Please note that this right is subject to legal retention requirements, which may prevent full erasure of certain categories of data.
• Right to restrict processing: you have the right to request that 999bs restrict the processing of your personal information in certain circumstances, for example while a dispute about the accuracy of the information is being resolved.
• Right to object: where 999bs processes your personal information on the basis of legitimate interests, you have the right to object to such processing. 999bs will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

999bs will respond to all privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Where a request is refused, we will provide you with reasons for the refusal and information about any available recourse.

Third-Party Links and Services

The 999bs Platform may contain references to or integrations with third-party services, including game providers, payment processors, and analytics tools. This Privacy Policy applies solely to information collected by 999bs directly. When you interact with a third-party service (such as a payment gateway operated by bKash or Nagad), that service is governed by its own privacy policy, and 999bs is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you use in connection with your 999bs account.

Age Restriction and Minors

The 999bs Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered on the Platform, please contact 999bs support immediately.

Changes to This Privacy Policy

999bs reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered Users via the Platform's notification system or by email where an email address is held on record. The updated Policy will take effect from the date it is published on the Platform. The date at the top of this Policy indicates when it was last revised.

Your continued use of the 999bs Platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the Platform and contact support to request account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 999bs handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please include your registered account details and a clear description of your request to help us assist you efficiently.

Email: [email protected]